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Wow: That really was a pile on wasn't it? Looks like mcutts is catching some of the backdraft from Google's infamous lack of customer service (to paying adverti
by pja 12y ago
Wow: That really was a pile on wasn't it? Looks like mcutts is catching some of the backdraft from Google's infamous lack of customer service (to paying advertisers, content providers and everyone else) here to a certain extent.
- gress 12y agoWell Matt is a relentless explainer of Google's position. That earns him a lot of credibility and support when the position makes sense, but if what they are doing ultimately is considered harmful, then he's going to look like an apologist.
- rhizome 12y agomcutts is pretty much the only thing resembling customer service for google search, so he's going to catch all of it. while mcutts has put himself into this position willingly, it's google's fault for making him a solitary target.