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I also don't think this review is giving GG a chance to survive, despite listing up and down in each point. This device was not invented to keep in your pocket
by yeukhon 12y ago
I also don't think this review is giving GG a chance to survive, despite listing up and down in each point.
This device was not invented to keep in your pocket. When mobile phone first came out, it was giant and you had to carry it by hand. No one expect it to be small.
> Point 1 (eye contacts)
God. I am not sure how you would do that unless you (1) shoot some light beam into your eyes, or (2) have glass cover up your eyes like in Star Wars.
That's not a valid point to ask for refund.
> Point 2 (not a good listener)
Fair point but speech recognition's problems are known and are hard to fix. Not good enough reason to return - no AI with speech recognition today is capable of fixing all those problems in an open environment.
> Point 3 (batter)
That's a good point. But it should be expected, somewhat, given its tiny size and the amount of computation it has to do plus wifi and bluetooth connection.
> Point 4 (Bulk, not pocket friendly)
As I've said above, god, this is the one of the least valid reasons to ask for refund.
> Point 5 (frame doesn't hide Glass!)
This is also a ridiculous reason to ask for refund.
The point of clip-on shade isn't to hide Glass. It's so that you can use glass even when it's sunny outside. Or because people want to look cool.
> Point 6 (Tilted photos)
Okay fair point. Technical stuff to be addressed.
> Point 7 (Directions drawbacks)
Fair point. Technical stuff to be addressed. Driving while using Glass is really dangerous. but hiking with Glass without touching your phone (but enable your phone use data) is kinda cool.
> Point 8 (earbuds)
I agree the earbuds are pretty... hmm, not stylish. I'd like to have cordless earbuds. Like one of those for people with hearing problems.
> Point 9 (advertisement stories vs reality)
This is a marketing trick. I always use Facebook's Home and Paper as example. On the ad side they look amazing but in reality your fb dashboard could just fill with memes and cat pictures. Boring.
> Point 10 (10. Too little, too soon)
Not a valid reason to ask for refund at all. I mean this is explorer edition. Hello???? Hellllllo???? Even if this was version 100000000, you still have rooms for improvement. Future is not here yet, because future is non-stop. Tomorrow is a different future.
Sorry. If I were Google, I won't refund. I don't mind taking back your Glass and give it to yeukhon for free.
- jacquesm 12y agoFirst rule of customer service: customer says he's not happy with the product? -> full refund, record as many reasons why as possible, figure out which ones hold water, fix them then re-approach former customer as beta tester. For now he's done something you apparently did not do, which was to buy the thing and give it a work-out. Of course, Google and customer service are rarely used in an affirmative sentence of any kind but still, that's how you're supposed to deal with this.
- renox 12y agoAbout the point 1, I think that someone(seen here) is working on glasses which will work as a kind of HUD, so it is possible to have 'smart glasses' without having to be cross eyed to look at the display. Of course, GG doesn't work like this so this isn't a reason for a refund, but it is still a reason NOT to buy them.
- yeukhon 12y agoAny chance you can find a reference? Would be interesting to know about the state of the art.
- renox 12y agoHere's the link: https://news.ycombinator.com/item?id=6925644 https://news.ycombinator.com/item?id=6925644 And whether it is "state of art" or not, I don't know, we'll have to wait and see, it does seem to solve a lot of issue that GG have, now whether they will manage to 'make it real', that's another issue..