Great list. Especially: Convincing others is delicate work - Start with the most important point only. Once they begin to see that the current situation might

Great list. Especially: Convincing others is delicate work - Start with the most important point only. Once they begin to see that the current situation might not be perfect, introduce more ideas slowly. Act unemotionally. Allow them to think through the idea on their own. Watch 12 Angry Men again. Obvious now that I read it, but until I did I hadn't thought about it that way.