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Snuggle: Efficient Socialization and Ideological Critique on Wikipedia (pdf)
- jcr 12y ago30-second video for ACM CHI 2014: http://www.youtube.com/watch?v=2bqdbiH1X9M http://www.youtube.com/watch?v=2bqdbiH1X9M Abstract: > ``Wikipedia, the encyclopedia "anyone can edit", has become increasingly less so. Recent academic research and popular discourse illustrates the often aggressive ways newcomers are treated by veteran Wikipedians. These are complex sociotechnical issues, bound up in infrastructures based on problematic ideologies. In response, we worked with a coalition of Wikipedians to design, develop, and deploy Snuggle, a new user interface that served two critical functions: making the work of newcomer socialization more effective, and bringing visibility to instances in which Wikipedians' current practice of gatekeeping socialization breaks down. Snuggle supports positive socialization by helping mentors quickly find newcomers whose good-faith mistakes were reverted as damage. Snuggle also supports ideological critique and reflection by bringing visibility to the consequences of viewing newcomers through a lens of suspiciousness.'' DOI: http://doi.acm.org/10.1145/2556288.2557313 http://doi.acm.org/10.1145/2556288.2557313 If you're interested in the "Entrenched Oldtimers versus Endless September" problem, this will be fun reading.