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> Does there exist user space applications (desktop/web/mobile ...) that do similar things ? (ie: don't send us the logs, just click a pic and attach it to your

by danudey 12y ago

> Does there exist user space applications (desktop/web/mobile ...) that do similar things ? (ie: don't send us the logs, just click a pic and attach it to your support ticket ...) If you're going to go to the trouble of adding extra code to handle that behaviour, why not just add functionality to the app to report its own crashes, error log excerpts, etc.? This is likely the reason you haven't come across it: it makes less sense than just providing the option to submit the crash reports directly. Less work for the user, less support overhead for the developer, etc. > Something like this could have never come out of proprietary software, simply because this is someone developer's specific itch that needed to be scratched I'll point out that most other OSes have a way of capturing crash reports, stack traces, memory dumps, etc. and sending them or storing them for debugging. Linux is the only modern OS I've used that doesn't have the capability to send crash reports back to the developers, which is why the QR code trick is necessary in the first place, and the QR code functionality is worse in all cases except where your storage system is completely inaccessible/irreparably damaged.

andor 12y ago
Linux is the only modern OS I've used that doesn't have the capability to send crash reports back to the developers Red Hat's abrt does that: https://github.com/abrt/abrt/ https://github.com/abrt/abrt/ Using kdump, it can also report kernel panics. Kdump acts as a kernel that is executed after the main kernel panics. The fresh kernel has a clean state and can store the dump in a file system. the QR code functionality is worse in all cases except where your storage system is completely inaccessible/irreparably damaged It's worse because it's not an automatic process. It's also better, because it doesn't require external dependencies like abrt and kdump -- it's part of the kernel.
- couchand 12y ago
  It's also better on account of being accessible to a wider audience. I'd wager far more users know what a QR code is than abrt, kdump etc. If there's just a cursory error message and a QR code with dump nearly everyone can submit helpful bug reports.
ciupicri 12y ago
> Linux is the only modern OS I've used that doesn't have the capability to send crash reports back to the developers I think Ubuntu has something - https://errors.ubuntu.com/ https://errors.ubuntu.com/

by danudey 12y ago

andor 12y ago

Linux is the only modern OS I've used that doesn't have the capability to send crash reports back to the developers Red Hat's abrt does that: https://github.com/abrt/abrt/ https://github.com/abrt/abrt/ Using kdump, it can also report kernel panics. Kdump acts as a kernel that is executed after the main kernel panics. The fresh kernel has a clean state and can store the dump in a file system. the QR code functionality is worse in all cases except where your storage system is completely inaccessible/irreparably damaged It's worse because it's not an automatic process. It's also better, because it doesn't require external dependencies like abrt and kdump -- it's part of the kernel.

couchand 12y ago
It's also better on account of being accessible to a wider audience. I'd wager far more users know what a QR code is than abrt, kdump etc. If there's just a cursory error message and a QR code with dump nearly everyone can submit helpful bug reports.

ciupicri 12y ago

> Linux is the only modern OS I've used that doesn't have the capability to send crash reports back to the developers I think Ubuntu has something - https://errors.ubuntu.com/ https://errors.ubuntu.com/