Depends on the company size. For our startup, the answer is a resounding yes. As a matter of fact, extend beyond customer support -- go to Sales, Marketing, an

Depends on the company size. For our startup, the answer is a resounding yes. As a matter of fact, extend beyond customer support -- go to Sales, Marketing, and whatever other departments matter. Not permanently, but enough to get familiar with that aspect of a business. It goes to being well-rounded, and I find too many developers who simply aren't. Show me somebody who wants to stay in their own world and doesn't care to understand the other components of the business, and I'll usually show them the door.