3 ms·
My previous job required quite a bit of customer support at the beginning, which tapered down to almost none at the end (out of necessity). I just couldn't get
by will_work4tears 12y ago
My previous job required quite a bit of customer support at the beginning, which tapered down to almost none at the end (out of necessity). I just couldn't get my development done.
It was almost always hosting type help, and development slowing down was a huge issue.
I learned a lot, but primary that I'm not interested in doing that kind of support at all. I'll simply turn down jobs that require it of me, and it's something I ask in interviews. Some personnel support is fine, and working with the UX department doing testing is welcome (and encouraged on my part), but answering calls to help people set up their outlook or helping them reset their password? No way. Not my cup of tea.