You can also get * on traceroutes (step 3-8) because the devices don't respond to ICMP. Network admins like to disable ICMP on their switches and routers so you

You can also get * on traceroutes (step 3-8) because the devices don't respond to ICMP. Network admins like to disable ICMP on their switches and routers so you can't trace the network topology. Your only definite packet loss is on 9 and 11 because you only got 1 of the 3 packets returned.