I don't think a company helmed by the inventor which actually sells a product based on the patents is a patent troll. How do you know the company is failing? A

I don't think a company helmed by the inventor which actually sells a product based on the patents is a patent troll. How do you know the company is failing? And why would that knowledge lead you to believe both that their inquiry was trollish and that it was responsible and appropriate to reply as you did? Forgive me if I'm just missing the obvious; I have not studied the patents in question and I wouldn't know whether they were legit if I did. But I think of a patent troll as an entity which acquires patents from other companies/inventors for the sole purpose of litigating them, and this company does not appear to fit that model at all.