7.5 hours worth of repeated (and I mean repeatedly explaining the situation to each new contact) tech support calls over a licensing issue that was, ultimately,

7.5 hours worth of repeated (and I mean repeatedly explaining the situation to each new contact) tech support calls over a licensing issue that was, ultimately, a 10 minute fix (allowing for included administrivia) that was already sitting available for access/correction on the computer in front of a "supervisor". That left me swearing Adobe would never see another dime from me or people I advise. And it leaves me repeating this anecdote every time the news surfaces another story about their cr-p administration systems and support. And these are the people who are going to be involved in e.g. EME DRM in our browsers? I sincerely hope not.