My response to the email I received after this comment: === The last house keeper did a terrible job and had a bad attitude. The house keeper we had before th

My response to the email I received after this comment: === The last house keeper did a terrible job and had a bad attitude. The house keeper we had before that left your company. We have to keep getting new maids. Each new one is an investment in a trust relationship. Having to go through that repetitively is a failure of your service. By the looks of the comments on HN, a place where people are usually very supportive of services like homejoy, it's clear you have a systemic issue. Not to mention it costs more than a local maid. Why would I pay more to get a worse service? === On Thu, May 15, 2014 at 4:59 PM, The Homejoy Solutions Team (Homejoy) <support@homejoy.com> wrote: - Everyone Deserves a Happy Home - The Homejoy Solutions Team (HOMEJOY) May 15 14:58 Hi Luke, My name is Kimberly and I am one of the Solutions Specialists of our client services team here at Homejoy. I saw your comment on Hacker News this afternoon and I wanted to follow up with you. On behalf of the entire team, I would like to apologize that your experience with us has been less-than-great and I wanted to get in touch with you to see how I can possibly remedy your concerns. When I looked into your account, I was not able to find any mention of dissatisfaction. So, I would like to see if you would be able to provide me with you concerns, so that I may do my best to fix them. I look forward to hearing from you and please let me know if there is anything else I can do to remedy this experience for you. Best, Kimberly E. Solution Specialist ===