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http://www.google.com/search?aq=t&oq=verizon+suck&hl=en&q=verizon+sucks&btnG=Search http://www.google.com/search?aq=t&oq=verizon+suck&hl... 1,320,000 http://ww

http://www.google.com/search?aq=t&oq=verizon+suck&hl=en&q=verizon+sucks&btnG=Search http://www.google.com/search?aq=t&oq=verizon+suck&hl... 1,320,000 http://www.google.com/search?hl=en&q=sprint+sucks&btnG=Search http://www.google.com/search?hl=en&q=sprint+sucks&bt... 234,000 http://www.google.com/search?hl=en&q=tmobile+sucks&btnG=Search http://www.google.com/search?hl=en&q=tmobile+sucks&b... 95,500 http://www.google.com/search?hl=en&q=cingular+sucks&btnG=Search http://www.google.com/search?hl=en&q=cingular+sucks&... 92,400 http://www.google.com/search?hl=en&q=att+wireless+sucks&btnG=Search http://www.google.com/search?hl=en&q=att+wireless+sucks&... 85,500 So what you're saying is, the Internet being full of people complaining about bad service (planetfeedback.com), somehow by magically being on Facebook companies will care more? You know what they'll do? They'll make a call to Palo Alto, threaten to pull their ad budget, and your app disappears the next day. A GetSatisfaction facebook app would be interesting though.

Tichy 19y ago
Ok, if Facebook would pull the app, I could add Facebook to my anti-lobby list ;-) The point is not being on Facebook especially, it is putting a number to the bad publicity. Pissing one customer off is one thing, pissing off one hundred another. It could actually be a valuable service for the targeted companies. They already have "retention scores" for single customers, maybe they would be happy to be able to compute retention scores for groups. I don't care so much for random complaints voiced on the internet, because they are not by my friends whom I trust. I am actually a bit concerned about painting too bleak a picture about some companies. For example, if a company shifts a huge number of products, there are bound to be some random problems. That way it might appear as if company X has much worse customer service than company Y, even though company X has ten times better customer service than company Y (ie if X sells 100 times more products than Y). And sometimes it is really the customer who is being obnoxious. Hopefully in that case the customer's friends would tell him to let go, or at least not support the case.

Tichy 19y ago

Ok, if Facebook would pull the app, I could add Facebook to my anti-lobby list ;-) The point is not being on Facebook especially, it is putting a number to the bad publicity. Pissing one customer off is one thing, pissing off one hundred another. It could actually be a valuable service for the targeted companies. They already have "retention scores" for single customers, maybe they would be happy to be able to compute retention scores for groups. I don't care so much for random complaints voiced on the internet, because they are not by my friends whom I trust. I am actually a bit concerned about painting too bleak a picture about some companies. For example, if a company shifts a huge number of products, there are bound to be some random problems. That way it might appear as if company X has much worse customer service than company Y, even though company X has ten times better customer service than company Y (ie if X sells 100 times more products than Y). And sometimes it is really the customer who is being obnoxious. Hopefully in that case the customer's friends would tell him to let go, or at least not support the case.