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Thirding this comment. I had my first experience last week and it was by far the absolute worst online experience I've ever had. Absolutely no automated process
by breakingcustom 12y ago
Thirding this comment. I had my first experience last week and it was by far the absolute worst online experience I've ever had. Absolutely no automated processes outside of the scheduling, no quality control, and their 'solution specialists' not making things right in the end. I ended up having to file my first chargeback with my bank.
- Homejoy_HQ 12y agoHi Breakingcustom, Its regrettable to hear that you feel we were not able to resolve your concerns. Please accept our apologies as we truly want every client on our platform to be satisfied with their service. We'd like to be see if we can fix this, but are unable to locate an account with the information available here. If you would just send us a quick email - attention to Escalations - with your contact information, this would allow a member of our team to follow up with you. Best, Team Homejoy
- wm3141 12y agoAgree, I also had the worst Homejoy experiences. Erroneous billing, people not showing up, them promising to take care of billing issues, but then not. Given Homejoy's service, their fast expansion is not something to be proud of.
- trhway 12y ago>Its regrettable to hear that you feel we were not able to resolve your concerns. Please accept our apologies as we truly want every client on our platform to be satisfied with their service. was this (and the one below) response posted from some outsourced call/service center ?
- Homejoy_HQ 12y agoYou can reach our support team 1-855-728-4569, 7 days a week, 5 am - 5 pm PST or support@homejoy.com.