being a 40% more expensive than others like hassle.com and with the comments I see below, I wonder "how well" the business is going. It's clear to me that the

being a 40% more expensive than others like hassle.com and with the comments I see below, I wonder "how well" the business is going. It's clear to me that the second point: "Reduce Friction At Every Turn" doesn't apply to customers.