You're welcome. It's a great reminder that it's easy to criticise "the machine" from the sidelines, but when you're part of it there are protocols and processes

You're welcome. It's a great reminder that it's easy to criticise "the machine" from the sidelines, but when you're part of it there are protocols and processes and systems etc that mean there really is no latitude. Also, your point about making judgements while not knowing the whole picture is important and easily overlooked.