I wipped my iPhone which required my Apple ID and password (so Apple knows the device was deactivated) and I called technical support to confirm iMessages is de

I wipped my iPhone which required my Apple ID and password (so Apple knows the device was deactivated) and I called technical support to confirm iMessages is deactivated for my account and three weeks later I am still not receiving messages from people with iPhones. The problem isn't that you have to call Apple but that even after calling them they are not able to help!