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Often times feedback is best left anonymously which allows the honest truth to come out. We run a home services company and have experienced this sentiment. Our
by Axsuul 12y ago
Often times feedback is best left anonymously which allows the honest truth to come out. We run a home services company and have experienced this sentiment. Our customers won't likely leave a review for our contractors unless it couldn't be traced back to them. It's a bit different from Square but nonetheless, it's something that should have some sort of effect on Square's end.
- lukasm 12y ago"Give him a mask, and he will tell you the truth" but to play devil's advocate, there may be a lot of trolling or spam and you have take the cognitive bias into account.
- hansy 12y agoSquare isn't soliciting reviews for the small business, but instead private feedback. Should the customer subsequently go out and write a review (anonymous or not), the thought process is that the review may be influenced (hopefully positively) by the customer service. This is a proactive approach to customer reviews as opposed to a reactive one.