3 ms·

You do not need to delete the whole data. Just make it no personal data. Just erase the name, birthday and maybe the street.

• mrweasel 12y ago
  In our case, based on what is "personal data" in Denmark, we would need to delete: name, address, phonenumber and email, that leaves us with the order number. the problem with that is that now we can't tell if it's the original customer that contacts us for a repair or refund, he could just share the order number with a third party... Yes, people actually try that.
  • einrealist 12y ago
    What is the problem? If the customer has a valid receipt, the customer is entitled to have the repair / refund. There must be no difference to buying something in a physical store.
    • dublinben 12y ago
      What consists of a "valid receipt" for a digital purchase? An email? A printed copy of an email? Either can be trivially forged if the company has no way of verifying the information.
      • einrealist 12y ago
        Usually, when I order something online, I get an receipt via mail and paper (with the shipment). Mail and paper receipt contain order details which can be used to prove the legitimacy. And you can always sign the receipt (plain/text or attachment with the mail, QR code with the paper receipt). It is important not to delete the order data, but to anonymize the user data. Your shop software should be able to handle this. Otherwise, I would use another product ;)