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My bank fraud dpt calls me, and want me to confirm information. I ask them to confirm, they sound puzzled. I school then. The Indian guy doesn't care. I ask for

• dredmorbius 13y ago
  Don't school the guy on the line. Write the CEO. Seriously. It'll get passed on to the appropriate dept., but that's one of the jobs of the office of the CEO. Point out the problem with their procedures. And if they don't fix it, move to a bank with a clue (or a credit union). True story: as the housing bubble was building to its inevitable bust, I started hearing home loan ads from my financial institution on the radio (they generally don't advertise a whole lot). I wrote off a concerned but stern letter asking what the hell they were doing pitching for more housing loans in what was obviously a massively overheated market. No idea if my contact had any impact, but the ads stopped very shortly afterward. The crash not much longer thence.