I'd love to chat with the author of this paper. This is pure gold, I love the analytical thinking in it, especially as someone designing systems that commonly

I'd love to chat with the author of this paper. This is pure gold, I love the analytical thinking in it, especially as someone designing systems that commonly interface computers with human operators. I've saved it, it's a great checklist of unintended effects of design decisions I can go through while working on my projects.