I had one client; where I stopped working for two weeks because of an administration issue. Throughout that process; I was pressured heavily to continue workin

I had one client; where I stopped working for two weeks because of an administration issue. Throughout that process; I was pressured heavily to continue working without resolution. Things were falling through the cracks and it looked bad on the department [and me and my manager] to have these problems. Well, we eventually sorted out the administration issue on a late Friday; and as a customer service gesture I worked over the weekend to catch up. I caught up on the two-week backlog that was crippling the department in four hours. It was at that point I realized how much time I actually 'work' for this client verse how much time I spend in meetings with them.