4 ms·
The article glosses over key metrics for IT support # of helpdesk tickets, man hours per asset. an IDC survey showed that WinXP took on average around 4 man ho
by ericcumbee 12y ago
The article glosses over key metrics for IT support # of helpdesk tickets, man hours per asset. an IDC survey showed that WinXP took on average around 4 man hours a year of support per asset, where win7 took just over 1.5. I'd be interested in seeing those numbers. I dont know what the state of admin tools for large linux desktop deployments is, but having seen the power of SCCM and ActiveDirectory even with WinXP. That leads me to belive that they are not as powerful so say if Win7 was at 1.5 Linux would be at maybe 2.5? That difference alone at a large scale, would eat into the cost savings of the deployment right there.