I've been reflecting on this further since reading the initial piece. I wanted to add, just reading this filled me with a sense of calm serenity. This is exactl

I've been reflecting on this further since reading the initial piece. I wanted to add, just reading this filled me with a sense of calm serenity. This is exactly the opposite of 'firefighter syndrome' where everyone is always heroically fixing things that shouldn't be broken in the first place, and staying late nights that shouldn't be needed. It feels good to be the hero, but you need to stop and work on fire prevention to get to a point where fires almost never happen. If you just play hero and ignore the root problems, you'll end up with a squad of great firefighters that you don't need, and a product that's still on fire regularly. Unfortunately, it often looks (to others) like the firefighters making these great sacrifices are the best, most dedicated employees (and they may be), but all too often the person who leaves at 5 every day is the one keeping the fires under control in the first place. The most beautiful part of the post was "I am usually done with the email queue by lunch" and browsing social is "kind of the icing on the cake at the end of a busy day.". THOSE are the signs of a good process.