If Brian or others at Fog Creek read this, I'd suggest considering adding a way to provide more feedback when a user clicks on the 'I did/not find this article

If Brian or others at Fog Creek read this, I'd suggest considering adding a way to provide more feedback when a user clicks on the 'I did/not find this article helpful' buttons; in another software package I use, when you click on the 'helpful' button it pops up a dialog asking 'Thank you for your feedback. We'd love to know what you liked about this page (text box here)'. When you click on the 'not helpful' button, the dialog says 'What were you trying to do in the software, and what would make this page more helpful? For example. "I was trying to fit data to a curve, but I think this variable is spelled wrong." (text box here). In both cases, they also have a text box 'May we contact you for more information? (Email)'. This way the support/doc team gets immediate actionable feedback, and instead of just an email the ticket can go right into your system, tagged with any useful information you want to gather (page in question and its rev #, OS, browser, user account info, etc). Keep up the great work Brian et al! *BTW if you noticed someone who just voted down the 'Getting Started' page, that was me - I was just testing out if it asked for more information :)