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Joel - you are spot on with this... I've seen this happen so many times. They don't want people to leave the gate, so they'll trickle out delays (15mins, 30mins
by jwilliams 17y ago
Joel - you are spot on with this... I've seen this happen so many times. They don't want people to leave the gate, so they'll trickle out delays (15mins, 30mins another 15mins).
The other one I love -- When they are late they announce it as "due to late arrival of the incoming aircraft". Not sure what this is exactly meant to mean, but to me this is "we're late".
- akronim 17y agoRoot cause analysis isn't really their strength, in their announcements anyway. Do they think people would get upset if they knew the core reason for the problem or something?