4 ms·
1. Friendliness is always important in customer interaction. 2. Chick-fil-A is an example of "friendliness" scaling up to x0,000 employees. 3. No, being nice i
by iambateman 12y ago
1. Friendliness is always important in customer interaction.
2. Chick-fil-A is an example of "friendliness" scaling up to x0,000 employees.
3. No, being nice is not a straightjacket in the making.
- starfishjenga 12y agoYeah, super friendly - unless you're gay!
- sp332 12y agoThe one near me sponsors a pride parade every year, so I guess some things don't scale that well :p
- mrbrowning 12y agoOf course, but I'm not talking about mere interpersonal politeness so much as having friendliness be a central component of your branding. Chick-Fil-A, for all its vaunted good cheer, still has all the trappings of a commercial transaction, whereas Lyft tries to downplay that in favor of appearing as merely a facilitator of intra-community interactions. That part, specifically, is the part that I wonder about.