DSL is NOT reliable nor is it high speed, at least in my area - and I've heard the same from many others. In my case, DSL would swing from less than 1Mbps up to

DSL is NOT reliable nor is it high speed, at least in my area - and I've heard the same from many others. In my case, DSL would swing from less than 1Mbps up to nearly 20 Mbps. But most of the time it was near the bottom the range (and virtually worthless), so I cancelled DSL and signed up with Comcast (my only other option for high speed broadband). CenturyLink (DSL) and Comcast are the only 2 providers in my area of the country (North Seattle, WA). And given the 5 months of DSL service we endured, it was more often unusable than useable. I had more service calls to them in that short period of time and nothing resolved the issue. Some other folks have better options (and maybe better DSL speeds), but your "small" number is more likely representative of the folks who do NOT have other choices when it comes to high speed broadband access. Comcast IS a monopoly when choices are between the lesser of 2 evils.