4 ms·
You can't have a "customer satisfaction" angle in the face of a monopoly (which Comcast essentially is, in many areas).
by kabdib 13y ago
You can't have a "customer satisfaction" angle in the face of a monopoly (which Comcast essentially is, in many areas).
- rhino369 13y agoComcast is not a monopoly in many areas. It's only a monopoly in areas where DSL isn't available. Which is pretty small.
- TheNetworkGuy 13y agoDSL is NOT reliable nor is it high speed, at least in my area - and I've heard the same from many others. In my case, DSL would swing from less than 1Mbps up to nearly 20 Mbps. But most of the time it was near the bottom the range (and virtually worthless), so I cancelled DSL and signed up with Comcast (my only other option for high speed broadband). CenturyLink (DSL) and Comcast are the only 2 providers in my area of the country (North Seattle, WA). And given the 5 months of DSL service we endured, it was more often unusable than useable. I had more service calls to them in that short period of time and nothing resolved the issue. Some other folks have better options (and maybe better DSL speeds), but your "small" number is more likely representative of the folks who do NOT have other choices when it comes to high speed broadband access. Comcast IS a monopoly when choices are between the lesser of 2 evils.
- lawnchair_larry 13y agoIncorrect, DSL was left behind years ago. It's not a competitor. Most DSL offerings have upload speeds measured in kilobytes.
- kabdib 13y agoMy experience with DSL is that it is not reliable, and you are bit-rate limited by your distance to the central office or DSLAM. The bit rates are quite low in comparison to coax-based modems. ISDN is limited to just over 100Kbits/sec, which is a non-competitive joke. Comcast is a monopoly.