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The one snag I see in this is 'Gather your Chips'. In the modern consumer-corporate environment the customer has only one chip: money. The corp holds all the
by dingaling 13y ago
The one snag I see in this is 'Gather your Chips'. In the modern consumer-corporate environment the customer has only one chip: money. The corp holds all the other chips ( quality of service, timely delivery, terms of contract ).
More often than not the customer won't be in any position to negotiate other than declining to take the service. For a big corp that's no real loss.
- seabee 13y agoIt is not a snag but a reflection of the balance of power. Think about it from the big corp's perspective; because they have nearly all the bargaining chips, the negotiation is trivially solved by offering Hobson's choice.
- glomph 13y agoIn a negotiation those chips can belong to both sides. A client/customer can outline what they require in terms of service / time / quality and what they can be flexible on. Those are still chips.