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"Actually providing a service is a cost, and therefore they want to reduce it as much as possible without driving away customers." Brilliantly summarized. I re
by joel_perl_prog 12y ago
"Actually providing a service is a cost, and therefore they want to reduce it as much as possible without driving away customers."
Brilliantly summarized. I recently had intermittent issues with my crappy Comcast (only viable option, where I live now) Internet connection. The technician who came over, after viewing my ping logs and things, immediately decided I was onto something, and was awesome. Like really awesome. He was representing the very best a very bad company. Felt bad for him. I directly told him "If you can, get another job, somewhere else [equivalent pay, benefits of course]."
- bmm6o 12y agoI've had similar experiences with my [monopolistic, US] cable provider. Everyone who has come out to do any service has been surprisingly competent and very willing to do more than what needs to be done. I had a guy come out this past Sunday who didn't like the angle the cable was coming out the wall panel (sharp turn against furniture), so he moved the coax connection inside the wall. The only way I can figure it is they are heavily incentivized to solve it right the first time, so they like to cover all the bases.