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Another product without support, without someone to call if things don't work, or worse: your classroom was banned (e.g., a student tried to mess with it). The

Another product without support, without someone to call if things don't work, or worse: your classroom was banned (e.g., a student tried to mess with it). The model were your work, organisation and critical data relies on a no support platform can not work.

VLM 12y ago
"critical data" There is no critical data in a grade school, like my kids school which uses GAE, and presumably will use this workforce automation stuff that appears to live on top of GAE. Even in high school or university, there just isn't "critical data". Also classrooms don't rely on much other than the roof and HVAC. In practice, when the internet is down, the kids just do something else.
- DodgyEggplant 12y ago
  Critical, IMHO, is not "critical to man kind" but "critical to the organisation that uses the data". We should ask a teacher that his/her class was banned, all access is blocked and he/she finds out that there is nobody to talk to, and he/she must find this cousin who's friend worked for google last year maybe they can help to reach out somebody.
  - Karunamon 12y ago
    Again, this only works on the paid Apps for Education plan, which explicitly has phone support. If it's anything like their business support, it'll be pretty good.
- kaitai 12y ago
  This is not just for grade school, though. If my grade files disappear from the cloud repository in which I've tucked them away, and I failed to make backup copies, then I am in REAL TROUBLE. Have you ever felt the panic that arises when you realized you turned back everyone's assignment and didn't record the grades?! Or maybe your class management system somehow lost all the grades for the semester? The kids in grade school might do something else, but the freshmen gunning for b-school will tear you limb from limb!
  - VLM 12y ago
    "grade files disappear from the cloud repository" The marketing materials are highly marketing oriented, so its impossible to tell what it does. However, it appears to be something like workforce automation for the "share" feature in google drive. Nothing to do with grade files or health room records or financial aid applications or whatever the nay sayers are going after. My kids attend a school using GAfE, no problems ever reported, will probably be using this, whatever it is, soon.
praptak 12y ago
Looks like a part of Google Apps for Education, a paid product that does have phone support.
Shooti 12y ago
http://contact.googleapps.com/ http://contact.googleapps.com/

VLM 12y ago

"critical data" There is no critical data in a grade school, like my kids school which uses GAE, and presumably will use this workforce automation stuff that appears to live on top of GAE. Even in high school or university, there just isn't "critical data". Also classrooms don't rely on much other than the roof and HVAC. In practice, when the internet is down, the kids just do something else.

DodgyEggplant 12y ago
Critical, IMHO, is not "critical to man kind" but "critical to the organisation that uses the data". We should ask a teacher that his/her class was banned, all access is blocked and he/she finds out that there is nobody to talk to, and he/she must find this cousin who's friend worked for google last year maybe they can help to reach out somebody.
- Karunamon 12y ago
  Again, this only works on the paid Apps for Education plan, which explicitly has phone support. If it's anything like their business support, it'll be pretty good.
kaitai 12y ago
This is not just for grade school, though. If my grade files disappear from the cloud repository in which I've tucked them away, and I failed to make backup copies, then I am in REAL TROUBLE. Have you ever felt the panic that arises when you realized you turned back everyone's assignment and didn't record the grades?! Or maybe your class management system somehow lost all the grades for the semester? The kids in grade school might do something else, but the freshmen gunning for b-school will tear you limb from limb!
- VLM 12y ago
  "grade files disappear from the cloud repository" The marketing materials are highly marketing oriented, so its impossible to tell what it does. However, it appears to be something like workforce automation for the "share" feature in google drive. Nothing to do with grade files or health room records or financial aid applications or whatever the nay sayers are going after. My kids attend a school using GAfE, no problems ever reported, will probably be using this, whatever it is, soon.

praptak 12y ago

Looks like a part of Google Apps for Education, a paid product that does have phone support.

Shooti 12y ago

http://contact.googleapps.com/ http://contact.googleapps.com/