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And no prices on that page at all, so you need to contact them, and then you are dealing with a salesperson who sees CloudFare as a whale who needs to buy the $
by smackfu 13y ago
And no prices on that page at all, so you need to contact them, and then you are dealing with a salesperson who sees CloudFare as a whale who needs to buy the $$$ carrier-grade support and get them a big commission.
- jfindley 13y agoThis is sadly such a common issue these days. Please give some idea of your pricing! Not providing any pricing information at all on your website is a massive disincentive to paying for your services. I don't want to have to deal with sales people who will continually spam me with email and phone calls if I ask for pricing, and will want to have a 20 minute call to "understand my requirements". By all means put an asterisk saying that the prices are guides only, or have large letters saying discounts may apply, or whatever, if you must. But not doing anything doesn't just aggravate your customers - it often means we go elsewhere or just use mailing lists for support.
- danielweber 13y agoIf the customer would rather build their own system than risk talking to someone on the phone where money might be discussed, I'm not sure that the open-source vendor is the problem.
- smackfu 13y agoThe contention was that Cloudfare could have just signed up for the cheap support plan if they wanted private problem reporting, and I don't think that would be as easy as was suggested.