3 ms·
But I'm not aware of any off-the-shelf options Then you haven't looked very hard. Every CRM system worth its salt (including the free OTRS) supports this. Eith
by moe 17y ago
But I'm not aware of any off-the-shelf options
Then you haven't looked very hard. Every CRM system worth its salt (including the free OTRS) supports this. Either by inserting a cookie into the initial mail ("please leave this line intact when you reply") or, smarter, by assigning a dedicated reply-to address to each recipient.
It's not rocket science and adding a "do not reply to this mail" speaks volumes about how little you care about customer service.
- eli 17y agoRight, obviously there are plenty of systems that will tag all incoming mail and create a ticket for it, etc. But I don't want 12,000 tickets for Out of Office messages in my CRM system, thanks.