5 ms·

To complain that the only reason you gave someone bad support was because you didn't know who they were is pretty tone deaf. Would you want to dine somewhere t

by gilrain 12y ago

To complain that the only reason you gave someone bad support was because you didn't know who they were is pretty tone deaf. Would you want to dine somewhere that got panned by a restaurant critic and then wrote an essay saying, "Well, we'd have been a lot more careful with his food if we'd known he was an important critic!"?

ahubert 12y ago
I suggest actually _reading_ the post. It notes the tradeoff. It also notes we offer near infinite support for people asking politely and making their problems known. We also note that it isn't just a matter of scale.
octo_t 12y ago
Your analogy is flawed. This is like a restaurant critic saying the portions were far too small, but failing to reveal when they ordered that it wasn't just for one person, but actually a party of 12 people.
- gilrain 12y ago
  Ah, thanks, that does help me understand the other perspective.
- jwheeler79 12y ago
  his analogy is 100% spot on actually in how i interpreted the article. 100%.
- markbnj 12y ago
  Hmmm, I'd agree if the issues were all performance-related, or if the author had said "make sure to let us know if you are a large deployment." What the author actually said was "large or impressive" and that point was reinforced several times. I don't know how you measure "impressive" but it sounds a lot like "special" to me.
  - octo_t 12y ago
    I imagine if you were using their product in an HFT setup (somehow) with only a few servers, but with sub millisecond requirements they might also be interested.
vacri 12y ago
It's pretty routine for restaurants to knock back large parties without prior booking.
twosheep 12y ago
I think that the analogy would be that the customer panned the restaurant because he had severe allergies and didn't tell the waiter. In order to serve special interests, the vendor needs to know constraints.
forgottenpass 12y ago
To complain that the only reason you gave someone bad support was because you didn't know who they were is pretty tone deaf. As a small end user of open source products, this is exactly what I expect and have assumed the case to be, even if I've never seen it spelt out like they did. I don't have any delusions that an open source product should cater to me. I don't see how it's tone deaf, or more specifically I don't see how their statement could upset anyone other than those who expect open source to be a magical wellspring of doing their job for them. Open source is a more like having another team at your company that isn't beholden to yours. You're getting access to the internals of the project and can communicate as if they're colleagues, but don't expect them to work on your project. If working together is mutually beatifical, or you pay, then things change.

by gilrain 12y ago

ahubert 12y ago

I suggest actually _reading_ the post. It notes the tradeoff. It also notes we offer near infinite support for people asking politely and making their problems known. We also note that it isn't just a matter of scale.

octo_t 12y ago

Your analogy is flawed. This is like a restaurant critic saying the portions were far too small, but failing to reveal when they ordered that it wasn't just for one person, but actually a party of 12 people.

gilrain 12y ago
Ah, thanks, that does help me understand the other perspective.
jwheeler79 12y ago
his analogy is 100% spot on actually in how i interpreted the article. 100%.
markbnj 12y ago
Hmmm, I'd agree if the issues were all performance-related, or if the author had said "make sure to let us know if you are a large deployment." What the author actually said was "large or impressive" and that point was reinforced several times. I don't know how you measure "impressive" but it sounds a lot like "special" to me.
- octo_t 12y ago
  I imagine if you were using their product in an HFT setup (somehow) with only a few servers, but with sub millisecond requirements they might also be interested.

vacri 12y ago

It's pretty routine for restaurants to knock back large parties without prior booking.

twosheep 12y ago

I think that the analogy would be that the customer panned the restaurant because he had severe allergies and didn't tell the waiter. In order to serve special interests, the vendor needs to know constraints.

forgottenpass 12y ago

To complain that the only reason you gave someone bad support was because you didn't know who they were is pretty tone deaf. As a small end user of open source products, this is exactly what I expect and have assumed the case to be, even if I've never seen it spelt out like they did. I don't have any delusions that an open source product should cater to me. I don't see how it's tone deaf, or more specifically I don't see how their statement could upset anyone other than those who expect open source to be a magical wellspring of doing their job for them. Open source is a more like having another team at your company that isn't beholden to yours. You're getting access to the internals of the project and can communicate as if they're colleagues, but don't expect them to work on your project. If working together is mutually beatifical, or you pay, then things change.