The author mentions quite a few times how he/she ignored lots of problems, from the very beginning -- the CEO was far too full of buzzwords, etc.. This was als

The author mentions quite a few times how he/she ignored lots of problems, from the very beginning -- the CEO was far too full of buzzwords, etc.. This was also apparently a product that could gather a complicated mass of data that would be valuable, but difficult to use. I'm not sure of how it should balance mea culpa with "he did it", exactly, but the author certainly doesn't come across as free of guilt over the failure.