One thing that might work is a "These friendly experts are on standby to fix your shit" - approach. Programming is scary and at any given time thousands of prog

One thing that might work is a "These friendly experts are on standby to fix your shit" - approach. Programming is scary and at any given time thousands of programmers are stuck at something. You know, someone to hold your hand and go through that logfile together with you, could be nice :-) Good luck!