This gives me major flashbacks to reading through the case study of London Ambulance Service's tech upgrade failure in 1991: http://www0.cs.ucl.ac.uk/staff/a.fi

This gives me major flashbacks to reading through the case study of London Ambulance Service's tech upgrade failure in 1991: http://www0.cs.ucl.ac.uk/staff/a.finkelstein/papers/lascase.pdf http://www0.cs.ucl.ac.uk/staff/a.finkelstein/papers/lascase.... A lot of major points are shared: - A vendor with no previous experience in the field - Massive underestimation of project difficulty by the vendor - No real oversight from the contracting organization - A system meant to replace every preexisting process in one fell swoop - Opposition from unions uncomfortable with replacing every preexisting process in one fell swoop