More than 15 years in the job I've also experienced a lot of situations that were similar. Probably mostly because in the early years I was doing quite a lot of

More than 15 years in the job I've also experienced a lot of situations that were similar. Probably mostly because in the early years I was doing quite a lot of web development for small companies and always had direct contact with the clients. One of many, many funny situations was the media agency that needed to send me digital pictures of their team, and they didn't send me the jpeg files, no, they send me a Word .doc files with the pictures placed into the doc. They didn't know that you could also just send the images. They only knew how to send docs.