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What technology can deal with spam, where the originator is actively and maliciously trying to break your filtering algorithm, but is helpless when dealing with
by raganwald 17y ago
What technology can deal with spam, where the originator is actively and maliciously trying to break your filtering algorithm, but is helpless when dealing with bounce-backs, where there is no such intent?
- eli 17y agoIt's possible, sure. But I'm not aware of any off-the-shelf options (as with spam filtering) and it's certainly much easier to just say do-not-reply
- moe 17y agoBut I'm not aware of any off-the-shelf options Then you haven't looked very hard. Every CRM system worth its salt (including the free OTRS) supports this. Either by inserting a cookie into the initial mail ("please leave this line intact when you reply") or, smarter, by assigning a dedicated reply-to address to each recipient. It's not rocket science and adding a "do not reply to this mail" speaks volumes about how little you care about customer service.
- eli 17y agoRight, obviously there are plenty of systems that will tag all incoming mail and create a ticket for it, etc. But I don't want 12,000 tickets for Out of Office messages in my CRM system, thanks.