I had a situation where a client signed up for my companies's saas service, then cancelled 2 days later without generating any of the artifacts they needed. Wh

I had a situation where a client signed up for my companies's saas service, then cancelled 2 days later without generating any of the artifacts they needed. When they cancelled, I didn't get any complaints or messages from the client. I followed up with a phone call, and learned that they had to use lab analysis and couldn't use our service. I credited them the one month subscription they subscribed to since they didn't use it. They appreciated the gesture, and hopefully they can generate some leads for their friends.