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Poll: Were you banned by AdSense? When in the cycle were you notified?

• iamchmod 13y ago
  This was back in 2008, we were banned from adsense and lost $120k (1.5 months of revenue).
• fara 13y ago
  I use AdMob for a mobile game I made. After successfully using it for years I got a notice that Google had bought the company and that my account would now be an AdSense account. I started earning money there and when I reached the 100usd amount, with no explanation at all I got banned. I filled up contact forms but not reason was given to me. They just said that I was not going to have my money since it was going to be refunded to advertisers. After a while, for some strange reason my account was luckily reverted to a classic AdMob account and now I'm back again getting my money through PayPal. I'm really disappointed on Google support on this matter, there are no email addresses or real people to talk to. Amazon and even DX have given me better customer support for 2usd items.
  • alandarev 13y ago
    You are the product, sorry to hear your story. I think situation would be better if there was a competition.
    • beambot 13y ago
      Wow, that's cliche (and wrong). Webhosts are not the product in this situation. This is a supplier-distributor relationship, where Google is the supplier (of ads) and you are the distributor (to end consumers).
      • dfabulich 13y ago
        No, I think OP has it right. The paying customers are the advertisers. Websites supply "inventory" of impressions. (That's certainly what Google calls it in my Doubleclick dashboard.) Google is a distributor, and they sometimes decide to cut off certain suppliers.
  • mandlar 13y ago
    I had a very similar issue. I signed up for AdMob and right before I was payed out they banned my account for "click fraud". This was a legitimate app, no tricks to try and get people to click the ads. I just displayed an ad banner at the bottom of the Android app. I ended up just rolling my own custom in-house ad system and just cross-promote my other apps. I make more money from selling pro versions of my apps anyways.
    • watwut 13y ago
      Is that completely legal for them to do? I know nothing about ad business, but I would expect that if you provided service (shown ads) they should not be able to withhold your money without explanation. How is that different from refusing to pay for, say, rented car?
      • colechristensen 13y ago
        There are solid differences between renting cars and serving ads. In the end, it's would be a civil legal matter and probably not worth anybody's time for $100 coupled with the high chance of losing considering the terms of service agreed to.
        • ensignavenger 13y ago
          In my state (Missouri) Small Claims Court seems to work fairly well for these types of things. It does take a lot of time, so it probably isn't "worth" it in a purely monetary sense, but it is worth it to me in an ethical sense. It is fraud, pure and simple.
          • colechristensen 13y ago
            It isn't fraud. The legal requirements for such are subtle and numerous, but basically require knowledge and intent which are difficult to prove and unlikely in most or all of these scenarios. Google has to do it's best to serve it's customers on both sides, those who display ads and those who pay for advertisers. Cheating exists, the mechanisms to mitigate that cheating aren't perfect, and each side loses some as a result. To claim that their imperfect anti-cheating mechanism is fraudulent is quite a stretch, and you'll be hard pressed to find a advertising facilitator which provides better customer service for such small sums of money.
  • AhtiK 13y ago
    > "They just said that I was not going to have my money since it was going to be refunded to advertisers." Has anyone ever seen that their AdWords or any other Google-related ads spending got partially refunded? I wonder how's this feasible given the delay between the ad spending and account asset freeze. This can take years if the freeze validation occurs close to an actual payout. Is Google sending the amount back to my adwords-associated credit card or does it go as a budget for future ads? I find it hard to understand how this kind of refunding works full scale to make sure all the account freezes will distribute the spending back to the advertisers.
    • Ryan_Jones 13y ago
      I work in an agency with several fortune 500 clients. Yes, I've seen ad spending refunds on several occurrences because of alleged fraud.
  • PaulHoule 13y ago
    It's definitely true that accounts above some threshold ($1000?) get extra scrutiny, not just from a adsense perspective but also from an seo perspective. In the long term, Google would be happy to replace the open web with Android or Google+. In the short term if you compete with Google images or other Google properties it is open season.
    • poopsintub 13y ago
      From what I've read, they do a manual review at certain times right when payout is due. I've seen bank transfers for months on a certain day or within a day or two. But when I had a jump in earnings, it took 3-4 days longer.
      • tomkarlo 13y ago
        That's a fairly common anti-fraud pattern for lots of systems: if a particular account's performance exceeds its long-term trend by a large amount (say 100% or more), it gets flagged for manual review. Once a payment goes out, it's not economic to retrieve it, so you want that extra review to happen before it's issued. Ideally this would cause a delay in the payout, but if an account doesn't break the threshold until just before the payment date, the review might cause a delay. This is common on ad platforms, credit card processors and even auction platforms like eBay. I would guess that it's a "standard practice" for risk mitigation.
• deanclatworthy 13y ago
  I am one of the many victims of an adsense ban. One of my sites was picked on, and I was blanket banned. When I appealed using their form I got an automated response saying that they had considered my request and it will not change (within 30s of submitting the form). I've been trying to get in touch with someone at Google for almost a year now to discuss the issue and find out why I was banned. Not only did it knock out my revenue for that site but all my other sites now cannot benefit from Adsense revenue.
  • Kopion 13y ago
    I am in the exact same boat as you.
  • kyrra 13y ago
    What do you mean by "picked on?"
    • pja 13y ago
      Say you don't agree with a particular site that's using adsense. You could (for instance) have you and all your friends click over and over again on the ads on that site, which Google will quickly flag as fraudulent. Any site that attracts a large number of fraudulent clicks is going to get their AdSense account banned. The site owner has no recourse if this happens to them: they agreed to it when they signed up in the first place - Google can drop them for whatever reason they feel like at any time.
      • sillysaurus3 13y ago
        Say you don't agree with a particular site that's using adsense. You could (for instance) have you and all your friends click over and over again on the ads on that site, which Google will quickly flag as fraudulent. Is it really that easy to put a gun to any random adsense user's head?
        • LoganCale 13y ago
          Yes.
• cadab 13y ago
  I was banned a long time ago, it was just before my 2nd payout. My guess is they just do the verification of the account before the payout, rather then just randomly throughout the cycle.
  • chrisBob 13y ago
    Right. It may not be that it is done maliciously, It could be related to the time it takes to notice strange activity, and then act on it. It also makes good business sense to review before a payment. If there really was fraudulent activity it would be a bad idea to pay based on that. One important issue that is also missing from this discussion is how Google refunds advertisers. I know I have heard from advertisers who got money back from click fraud.
• mahouse 13y ago
  I had a personal website with AdSense ads. I was banned JUST BEFORE the payment (120 euro), which was money I took 1 whole year to pile up. A shame, but something I should have anticipated.
• shocks 13y ago
  Yes, a few days from a $400 payout. I was 15 at the time. All attempts to get my account unbanned have been completely ignored.
  • Cameron_D 13y ago
    Mine was banned a month ago with around $300 in the account, I haven't tried to get it back due to how difficult they make it to understand why you were banned - how am I supposed to fix what they don't tell me is broken? Such a shame there aren't really any other good ad CPM providers for small or medium sites.
  • blauwbilgorgel 13y ago
    Adsense has an age requirement. You have to be 18 or over to use it. From the terms of service: By submitting an application to use the Services, if you are an individual, you represent that you are at least 18 years of age. If you are 18 now I would try again. That they ignore requests from underage people is understandable, when their terms of service state that they are not allowed to join. Did you not know this or did no one ever notify you of this? It seems that this phenomena does play a role in the online debate. People will say they've been banned and that they have no clue as to why, and that Google gave no reason or ignores their plight. Perhaps some of them did not read the terms of service too? I see the same cognitive dissonance on SEO forums. People are most vocal when their site got hit with a manual penalty ("for no reason"). They'll ask why their SEO does not work as well, and then you see their sites and everything seems to violate a Webmaster Guideline. It is not too nice to lose your payout days before you'll receive it. But it is also not too nice to steal money from Google and its advertisers with click fraud. I do not think that Google ONLY bans the fraudsters, never making any mistakes. But I also find it hard to believe that more than 50% of banned users are innocent. This tactic of killing accounts days before payout is to discourage the fraudsters and TOS-breakers, and I still think that is the majority of bans.
    • shocks 13y ago
      Interesting. I actually didn't know this. Even so, I have since attempted to appeal a few years ago (I am 23 now) and was ignored again. As for the reason why I was banned, I'm confident that one of my competitors was clicking my ads intentionally to get me banned.
• oal 13y ago
  I was first banned back in 2010 a few days before the payout date. After that I made numerous attempts at getting the account reopened, via their support forms. Then in the fall of 2013, it was reopened, after yet another support "ticket". I didn't start using it again immediately as I had to prepare my sites to at least partially go back to Adsense, after years of using other services. Guess what? A month after I was back on Adsense, the account was shut down again, without warning, and my money was gone. I would not be surprised if yesterday's "leak" is indeed true. Edit: I should add that I had been using Adsense since ~2006, when I was first banned. No big changes had been made to my website (one at the time), in the time before the ban. I never got an explanation other than the standard "illegal activity" message everyone seem to get.
  • malka 13y ago
    All it takes is someone who has 5 minutes to lose to writes a shitty bash script that will curl your ads in an infinite loop. That may be the 'illegal activity' reported. As for the bans occuring a few day before payout, I'd be prone to think that the automated checks for such activity are not run in real time, but at a scheduled time close to a payout. That would explain why so much bans happens before payout (well, excluding malice from google)
• Donzo 13y ago
  I find it hard to believe that a multibillion dollar company is plotting to steal hundreds of dollars from publishers. Perhaps a more productive activity would be to post the reasons Google cited for ceasing the ad serving on your site and then explain what you changed. Linking to your site would also be helpful. In this way we can determine more reasonably whether they were right in suspending your account. Surely it is not the number of accounts that were banned that is important but rather the reasons why they are banning them and the fairness of the review process.
  • sp332 13y ago
    Maybe they're not plotting, maybe they're just overlooking an overzealous ban-bot.
    • jeffmould 13y ago
      I agree. I do think there is a problem with the system. But I don't believe it is a "plot" by Google specifically. I think it is more, like you say, overzealous algorithms that are resulting in the problems Adsense publishers are seeing. I do think there are some other areas of the algorithm that are just not working properly such as the PPC & CPM calculations. I don't think Google is necessarily doing this on purpose, but I do think, as with most Google products, they don't utilize their resources properly to gather feedback from the publishers to identify exactly where the problems are and what is occurring in order to properly resolve them. Instead they see a fire internally and attempt to put it out which just pushes the problem to another area. Adwords, and in turn Adsense, are the bread and butter for Google earnings, and while I understand it is nearly impossible to handle every publisher issue they must receive, Google has a bad reputation when it comes to dealing with any problem at all. I do know that when your Adsense account reaches I believe $100 a week (not positive on the exact amount but that is what it was at one time) in earnings you do get direct email access to their support team, but even this is not enough in most cases. It doesn't take long to do a quick Google search to see that these issues are not isolated to one or two users. It is a systematic problem that has been occurring for several years now. Some larger publishers have even identified specific IP addresses for click bots and reported them to Google, yet Google does nothing to ban these IP addresses causing more users to experience the problem.
• RealGeek 13y ago
  I run a network for community forums. My forums have been spammed a few times with objectionable content. When this happens, usually I get warning from adsense asking me to remove the objectionable content with in 48 hours. Sometimes, they block adsense on my website and email me about it. I promptly removed the content and reverted back. Adsense was restored on my website after a few days.
  • deleted 13y ago
    [deleted]
  • danneu 13y ago
    This has been going on with my forums for many years. Mostly users spamming objectionable content, but sometimes I get slapped for having ads on login/404 ("contentless") pages and other rule violations. I get disabled, Google lets me know, I fix the issue, appeal, and get Adsense restored. My forums have Adsense incomes that range from $100/mo to $1800/mo. Google has been great so far. It does feel precarious to have all my eggs in the Adsense basket, but the payout from other ad networks is abysmal in comparison.
• sensantisense 13y ago
  I've not confirmed this at all but interesting it's a lead topic here... http://pastebin.com/qh6Tta3h http://pastebin.com/qh6Tta3h
  • aspidistra 13y ago
    Lengthy previous discussion on HN https://news.ycombinator.com/item?id=7667976 https://news.ycombinator.com/item?id=7667976 Including Matt Cutts' response to the text in the pastebin: https://news.ycombinator.com/item?id=7669071 https://news.ycombinator.com/item?id=7669071
    • kyrra 13y ago
      Thanks for the links. I was uncertain the context for this HN post. Also, Matt's reply is really helpful.
      • josefresco 13y ago
        Matt's reply (or denial) is useless to this conversation. I have a great deal of respect for Matt and his contributions to the SEO community but he's quite possibly the last person I would expect to confirm, or even give credence to a claim like this given his connection to Google. Asking the ad department if they've been stealing money from thousands of publishers over the last several years? Of course they're going to deny, no matter the truth as confirming would essentially be an admission a very serious crime.
        • personZ 13y ago
          By this measure, the comment of every single person who says that they were cut off innocently is just as useless to this conversation. Are people going to admit that they thought they could click ads on their site endlessly through Tor proxies? confirming would essentially be an admission a very serious crime. Serious crime? It is actually a problem (there needs to be more competition in this space), but Google can tell any publisher to stuff it at any time. They don't need to have a reason. Now generally that doesn't make sense if they're making money on the relationship, but we know that in many cases they aren't -- that a lot of shady sites undermine the trust advertisers have in the platform.
• willwilliams 13y ago
  Admob - 28k+ in earnings for Android, I received every cent up until the day of suspension. The suspension was due to inappropriate content for their advertisements to be placed beside. I received every payment in due course, it wasn't as bad as I expected. The traffic & clicks were completely genuine and I believe this is why the earnings were honored
• sillysaurus3 13y ago
  It's been an hour, and a very clear trend is emerging: http://www.wolframalpha.com/input/?i=bar+graph+13%2C+5%2C+10%2C+42 http://www.wolframalpha.com/input/?i=bar+graph+13%2C+5%2C+10... Is there any reason why 4x more people would be banned within four days of a payout than any other part of the cycle? (This presupposes the poll results can be trusted, which seems dubious at best. But if this survey is trustworthy, then I wonder what it implies.)
  • msvan 13y ago
    It's a voluntary poll, hence not reliable. I would never trust an HN poll for something as significant as this. If the results were true it would be worrying, but we need much stronger evidence than this.
    • sillysaurus3 13y ago
      Hmm... possibly. It seems strange that this particular poll would attract so many trolls, though. Surely there are some troll results, but most of the results are showing that people are getting banned within 4 days of payout. As long as >75% of participants are honest voters, then it doesn't seem like the trolls could skew the results to the extent that we're seeing.
      • robryk 13y ago
        There may be a selection bias too: people who were banned just before payout may be more likely to respond to the poll.
      • seacious 13y ago
        People who had their account banned in the last few days before payment may be more likely to feel victimized, and therefore more likely to answer a poll to express their grievance.
        • sillysaurus3 13y ago
          That's probably true, and in hindsight it's exactly why polls (and statistics in general) are so difficult. Thank you (and also robryk) for pointing that out!
• bprajapa 13y ago
  I used Adsense for a blog i made and then got banned before a payout as well. However, I was clicking my own ads unaware that it can get your account banned. It's been a few years not and they still haven't reenabled my account.
• drpgq 13y ago
  Does it matter much what the Adsense is on? I've had a couple of blogspot blogs that I've built up to around $50 on average per month. I've had them for years and never been banned, although it took me over a year to get my first $100 payout.
• deleted 13y ago
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• deleted 13y ago
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• timdierks 13y ago
  While I don't know if they do, I can see why Google might prioritize review of accounts which are about to receive a payout over ones where that's far in the future: once the money is sent, it's generally not recoverable. That's when Google has the highest quotient of [data on the account] * [value at risk], so that's when it makes sense to review. AdWords and AdSense policies tell advertisers and publishers that advertiser spending on evicted publishers are refunded for the preceding 60 days. Because this policy has to do with revenue recognition, it's presumably under SOX control, so it would be difficult and very risky to willfully violate it. So Google faces a larger cash loss if they cancel a publisher just after a payout than if they do so before. And they have no incentive to cancel publishers just to keep the money: they refund the advertisers, so they lose not only their share of the advertising spend, but they have to pay the publisher share of any unrecoverable previous payout out of their own pockets. Disclosure: I used to work for Google.
  • ewillbefull 13y ago
    The problem with that, IMHO, is that payout is always for the previous month, so if they ban you right before payout, they're taking ~2 months worth of ad revenue from you. I don't understand how 3 weeks before payout is not enough time to analyze the previous month's clicks/impressions for fraud.
• anthony_franco 13y ago
  Tested out Adsense, saw it performed better. Switched all our ads to Adsense, big mistake. We got banned right before the payout date and ended-up making almost zero for the entire month. Big lesson learned. Edit: To further clarify, we were expecting to receive a payment in the low five figures. Also, during that month I was invited to a special Google event where I spoke one on one with AdSense employees on how to optimize the site for revenue. Then two weeks later I received notice of our account suspension.
  • pjc50 13y ago
    So ... what happened when you followed it up?
    • anthony_franco 13y ago
      Emailed the contacts I made at the AdSense event, they said they'd look into it but never responded. Contacted my friends at Google who referred me to other AdSense employees, those contacts also ended up no longer responding to emails. Going through the usual appeal process just returned automated messages, which also ended up in a dead end. So eventually we just moved on. Funny enough, I was able to dig up an old blog post by the AdSense team with my photo: http://adsense.blogspot.com/2011/09/continuing-adsense-in-your-city-journey.html http://adsense.blogspot.com/2011/09/continuing-adsense-in-yo.... There's me holding up a big chalkboard, two weeks before getting banned off their platform. That was years ago, so I've since moved on but it was a good lesson learned.
      • anoncow 13y ago
        That sounds extremely bad business. The display network, I presume, must be a sizable source of revenue. Basic email support with a turnaround time of say a week for accounts which have already earned some money is the least a publisher can expect. We need more competition.
• threepipeproblm 13y ago
  ruh roh
• byteface 13y ago
  happened to a mate of mine several years ago. he was within week of a payout and they banned him. could only get auto responses. they accused him of clicking his own links. he was really gutted at the time.
  • byteface 13y ago
    this was his site. i see he no longer has ads. http://www.iojoe.com/ http://www.iojoe.com/
• thinkcomp 13y ago
  I wrote about this a few years back... http://www.huffingtonpost.com/aaron-greenspan/why-i-sued-google-and-won_b_172403.html http://www.huffingtonpost.com/aaron-greenspan/why-i-sued-goo...
• johnpolacek 13y ago
  I think you are better off going with affiliate-based advertising. The payouts are larger and there is no click fraud issue as you are paid for conversions. Shareasale.com or BuySellAds.com are two of the more popular ones.
• jader201 13y ago
  For those being banned without explanation, can there not be any sort of legal action taken? IANAL, and I've not gone over their ToS with a fine toothed comb, but I can't believe they can essentially eliminate a primary source of income (for some people/businesses) without an explanation, especially when no ToS violation is known. Wouldn't this almost be equivalent to being terminated from a job without reason (and isn't that also subject to legal action)?
  • codr 13y ago
    Re: terminating a job, in many states employment can be legally terminated without reason (both by the employer and the employee). See "at will employment".
    • nanidin 13y ago
      Even in cases where you are terminated for no reason, you have recourse for things like unemployment benefits if no valid reason can be provided in court.
  • evan_ 13y ago
    If I have a paper company, and you're my only customer, should it be illegal for you to drop me as a supplier? I don't think it should. I don't believe AdSense actually has contracts with any of their publishers but even that wouldn't make it illegal, just easier for the publisher to win a lawsuit. You can sue for any reason including this but it's expensive and unlikely to succeed because Google can pretty much out-lawyer anyone. The case would probably get thrown out immediately.
• markcrazyhorse 13y ago
  A few days before they were just to pay me.
• tenaciousJk 13y ago
  I was making $1-3k monthly. I logged in at the end of November (*edit: 2012) to see what my Xmas bonus was going to be. Turns out it would be a big, fat zero. Account suspended/canceled. I submitted a claim and they said: sorry, no - you're done. There was zero reason to do it. No ToS violations, no fraudulent clicks. Just $30k less in my bank account for the next year. The second most frustrating part, aside from the loss of revenue, is that they won't tell you why or what caused the cancellation. Edit 2: RIP AdSense account, ~2006-2012
  • winslow 13y ago
    You didn't try switching to other ad networks?
  • nanidin 13y ago
    I lost an entire Google account like this. Email, calendar, etc - poof, no explanation, no recourse.
• rogual 13y ago
  I made a bit of money in the early 2000s by writing Flash games and putting Google ads around them. Google eventually banned me citing a "no flash games" policy in their T&C, which (if it existed) was very selectively enforced. At the time I didn't fight it, just said "OK, I'll just switch providers, please close my account." Google did actually pay me the rest of the money in my account. But, since then, I've been disallowed from using AdSense on any new sites, Flash games or not, and, weirdly, been banned from Google Code too, so if I want to use a project on there I have to log out first. I've since stopped using Google services, even learned about postfix & dovecot so I could host my own email. Never looked back. Shame about the lack of viable alternatives to AdSense, though. I did use AdBrite for a while, though their ads were sleazy sometimes. Now they're gone.
• ancymon 13y ago
  Are there any good alternatives to AdSense?
• ttr 13y ago
  I don't understand how this poll could accurately reflect anything. Other than it being anonymous and open to anyone, the given options are still wide open to interpretation: Waiting until an account accumulates funds does give them a more complete picture to make judgments about the validity of the accrued funds. Also doesn't Google refund advertisers? then what's the motive here?
  • buchin 13y ago
    Google refund advertisers? I find it hard to understand how this kind of refunding works full scale to make sure all the account freezes will distribute the spending back to the advertisers.
• jonknee 13y ago
  The thought of getting banned is one of my worst fears. The other fear is a change in algorithms that severely affects search engine referring traffic. It's a weird feeling to be able and have your business destroyed overnight due to circumstances completely out of your control and without any recourse. tl;dr: For what Google giveth, it may taketh away.
  • _dark_matter_ 13y ago
    As someone who formerly worked for a company who built Facebook apps...this is precisely how we felt.
• baby 13y ago
  I got banned because someone posted some insults/porn words in a title. There was no pictures/videos... it was just words. They sent me the link where the words were and gave me something like 4 days (or was it more? It was a pretty scary amount of time anyway). I went to that url and didn't find anything, so I sent them a mail asking for more info. Never had a reply. Got banned. I discovered later that it was in the english version of my website and I didn't think about changing the language to check the content there. Can't remember how much money I lost, wasn't a huge amount. ps: I just got a domain banned, my other domain were still bringing me money without any problem.
  • sillysaurus3 13y ago
    Can you really get banned for "insults/porn words in a title" on your website? Could you provide the email they sent you? That sounds so strange.
    • baby 13y ago
      Violation explanation ​ COMMENT SPAM: As stated in our program policies, AdSense publishers may not display Google ads on pages with adult or mature content. We understand that it may be challenging to monitor user-generated content on your site including comments, forum posts or compromised content. Nevertheless, to participate in AdSense you must ensure that pages containing your ad code comply with our program policies. More information about this policy can be found in our Help Center: http://support.google.com/adsense/bin/answer.py?answer=1355699 http://support.google.com/adsense/bin/answer.py?answer=13556.... How to resolve: If you received a notification in regard to page content, please either remove the content from your site or remove ads from the violating pages. If you received a notification in regards to the way ads are implemented on your site, please make the necessary changes to your implementation. We will automatically review the site again after 72 hours. You do not need to contact us if you make changes. Please be aware that if changes are not made within the required time frame, ad serving will be disabled to the affected website listed above. Additionally, please be aware that the URL above is just an example and that the same violations may exist on other pages of this website or other sites that you own.
    • 13y ago
• fsk 13y ago
  I had AdSense on my blog for a couple months, and then was banned just before I earned $100 and qualified for my first payout. Now, when I see Google ads, I click on a couple just to mess up their statistics. I really should write a browser extension that does it automatically.
  • psykovsky 13y ago
    So, because you got banned you set yourself to make the problem worse... Well played... NOT!
• quackerhacker 13y ago
  I got my Adsense banned, but I was lucky to get it appealed after a second try...I ranted on my blog post about how YouTube then started sending copyright content notifications on my videos which retroactively removed my finalized earnings (keyword: finalized), this was like 4 months AFTER my Adsense was reinstated. That happened within 4 days of the payout cycle. [1] https://medium.com/p/6caf19d2c542 https://medium.com/p/6caf19d2c542
  • RankingMember 13y ago
    I think your history with Google (and other large corps) being what it is makes you less of a good example here. I wouldn't be surprised if you're on a Google internal watch list.
• JohnHaugeland 13y ago
  Never found out why. Was told if I could explain myself they'd reconsider, but I didn't know what to explain. That was more than ten years ago.
• fear91 13y ago
  It's common knowledge among SEOs that AdSense tends to be disabled a few days before the supposed payout. I haven't lost any big sum - only $2000 but I know one person that lost $40,000. It was all legitimate traffic coming straight from Google themselves, no click fraud no bought traffic etc. PS: I was using AdSense from 2008 to 2013 - over 5 years so it's not like only new users got banned.
  • gukov 13y ago
    So you lost $2,000 because of Google. Would you do more about it if the sum suddenly disappeared from your bank account or the cell company overcharged you? I find most are afraid to stand up to Google because they're so omnipresent.
    • freshhawk 13y ago
      I don't know if it's afraid as much as just knowing that you are entering a one sided relationship when you use them and knowing there is nothing for you to do if this happens. It's the current sad state of the online advertising market.
    • dangrossman 13y ago
      You'd have recourse if those things happened, whereas you don't have recourse if Google terminates your account. You enter into a contract where you agreed that they had this right and that payments would be forfeit. If a cell company overcharges you, you have a legal case for recovering that money. If Google terminates you, you have none, and going to court to fight a contract you agreed to is likely going to result in further losses.
      • dhimes 13y ago
        Why can't you challenge the legitimacy of the contract? Not every contract stands up to court scrutiny.
        • dangrossman 13y ago
• garyfirestorm 13y ago
  read that? http://pastebin.com/qh6Tta3h http://pastebin.com/qh6Tta3h
  • chrisBob 13y ago
    Yes. That is what prompted this discussion.
• jkira 13y ago
  I'm one of the publishers whose account got nixxed (just a few months ago), and also within a few days of payment. It wasn't a big account; I only made maybe $100-200/month on it, but it was a nice bit of extra change. (I'd also had the account for a long time... since the early days of Adsense.) I think the biggest frustration is having the account pulled with no explanation as to why. I assume it was click fraud, but it wasn't my doing - I generally just ignored the site. Was I clickbombed? Don't know. But it feels like Google punished me for something beyond my control. One curious thing - I noticed in my analytics account that the site had gotten about 2x the usual traffic for the day before, so when I emailed my appeal I said maybe that had something to do with it. But a few days later (after the appeal was denied) I looked at analytics again and that traffic spike no longer existed. I wish I'd taken a screen shot the first time. (Or saved some server logs.) Didn't do either though, so oh well. Still don't know what happened, but the experience definitely makes me bitter towards Google.
  • nanidin 13y ago
    Someone seems to be systematically downvoting posts like this. Just wanted to let you know that I feel your pain - I had an entire Google account shut down without explanation or warning. Lost all access to email, calendar, contacts, etc with no recourse and only a form to fill out that is never answered. I believe the account was banned for a ToS violation that occurred 2 years prior. But I'll never know, just like I never got any of my data back.
• marymarks 13y ago
  I was using AdSense for a few years on my websites. My account was banned out of the blue and without warning in 2012. I had over $6000 waiting to be payed. They took that away. It was within the week the payment was supposed to happen. So I believe it. I know other webmasters that had the exact same thing happen to them too. This is not some outlandish freak occurrence it happens all the time.
• one2one 13y ago
  I got paid by adsense every month. It has been a few years. No problems at all.
• joshfraser 13y ago
  I was banned too. No explanation given. I didn't do anything sketchy and I have no idea why they banned me. I appealed and lost.
• adventureartist 13y ago
  I'm interested in these refunds to advertisers. I've never received a refund, but if accounts are being banned constantly, some with tens of thousands of dollars, then it should have been noticed, especially since most of the time I hit my daily spend, then move onto the next day, you cannot just make that up 2 months later. Retroactive activities must take place.
• rfurlan 13y ago
  The problem isn't when you get banned, it is the fact that Google refuses to clearly communicate the reasons when there is real money at stake. Google: "you delivered 30k worth of ads but I don't owe you anything because you broke the rules. I will not tell you which rules you broke or the URLs of the offending pages though, you will have to trust me"
• u124556 13y ago
  So what's a good alternative to AdSense?
• Eleutheria 13y ago
  I got banned too, lost $100, and would like to see google go to hell just for that. Never fuck up with my money.
• adsense_banned 13y ago
  I was banned 4 days before payout, and not only was my $120,000 taken and "refunded to advertisers", but they retroactively debited my account for an additional $200,000 leaving me a negative balance that I had to pay off (basically show free ads) once they re-enabled me about a month later after many appeals. All told this cost me roughly half a million in their "refunds" and my month of not being online. And the reasons for my ban could not have been flimsier. Since then it has even been admitted to me by adsense policy team members that it was basically a mistake, though not in those words, as they could never give me a concrete reason, so they blamed it on an older implantation of some of their code... An implementation that an adsense support rep had suggested I use just a few months prior.
  • jacquesm 13y ago
    That's enough money to sue over.
• sbashyal 13y ago
  Here is a bar chart for this poll result using HNChart - an app I built to visualize Hacker News Polls: http://hnlike.com/hncharts/chart/?id=7672910 http://hnlike.com/hncharts/chart/?id=7672910
• mostafaberg 13y ago
  I used AdSense on my Facebook App inside iFrames (which was the only way to do it back then in (2009->2010) I made around $2k to $4k monthly, got banned a couple of weeks before the payout cycle, I contacted them and filed two appeals, both were rejected and no reason was given besides that I wasn't complying with the rules, that was back in 2010'ish as I recall, right after Facebook forced the approved list of advertisers (Adsense wasn't in the list)
• joyofdata 13y ago
  I am wondering about this: Why not paying out expected clicks according to a forecast based on click data prior to the alleged fraud? That should be a fair compromise IMO
• Udo 13y ago
  I never used AdSense, yet my repeated attempts to do so over the years lead me to believe that I'm banned as well. They don't say so explicitly, but for some reason the signup process always ends in an endless loop or in a "stand by for review" message. I can't for the life of me figure out what the problem is and messages to support have - of course - gone unanswered.
  • XJOKOLAT 13y ago
    Same here ... gave up on Google years ago.
• zatkin 13y ago
  Is it possible/against policy to create multiple AdSense accounts for a single website?
• billmalarky 13y ago
  I was banned about a third through the month. Cost me about $1,000 at the time if I recall correctly. Google was completely unreasonable. When I used their appeal form I was pretty sure the "no" response I received back was automated. I plead a very good case and received a boilerplate negative response very quickly. They claimed I was gaming adsense for extra clicks, but I had actually gone significantly out of my way in order to follow all the adsense rules to the letter out of fear of being banned. I additionally told all friends and family who knew about my site to never click my ads even if they were interested in one (I told them just google the ad in a new tab). I then found out that at the same time this happened to me, this happened to many other honest adsense users (being banned for what seemed to be no reason). I received my ban on Jul 10, 2012 for those who are curious (just looked it up in my email).
• nfriedly 13y ago
  I dont recal when in the cycle it was, but I've gotten temporarily banned a few times because of user-generated content that violates their rules. Each time they've given me an example and stated that there a might be others. I clean it up, check for others, submit an appeal, and get advertising turned back on within a week or two. I never show ads on the pages with UGC, and I used to point out that I wasn't technically in violation of the rules in my appeals. They then changed the rules to support their behavior of banning a site for content anywhere on it even if not on the same pages as the ads. I've since stopped showing AdSense on sites with UGC and I haven't been baned since. Edit: I didn't vote in the poll but I just checked my email history and these came in on 11/7/2011, 5/15/2012, 10/29/2012, and 6/19/2013 Payments are usually issued to me around the 23rd or 24th of the month. So one ban within 4 days and 3 bans that weren't. However it was the most recent one and the only one within the past year, so perhaps this is a new occurrence.
  • jshen 13y ago
    I'm in the same boat. What are you using for UGC sites instead of Adsense?
    • nfriedly 13y ago
      I tried out a few different networks, but they were all so spammy and/or low-paying that I just gave up. I think I have one or two amazon affiliate links and the rest don't have anything to generate revenue.
  • deleted 13y ago
    [deleted]
• b1ueocean 13y ago
  I was banned in May 2011. I was banned within 4 days of payout which caused me to lose two full months of pay. I was making about $1300 per month from Adsense at the time so it was about a $2600 loss for me and epic amounts of lost time because I updated those adsense sites almost daily with fresh content. Very painful. I was really depending on that money at the time. It hurt.
• MrBlue 13y ago
  I'll just leave this right here: http://pastebin.com/qh6Tta3h http://pastebin.com/qh6Tta3h
  • aspidistra 13y ago
    Two other people on this thread have previously linked this. Lengthy previous discussion of it yesterday on HN https://news.ycombinator.com/item?id=7667976 https://news.ycombinator.com/item?id=7667976 Including Matt Cutts' response to the text in the pastebin: https://news.ycombinator.com/item?id=7669071 https://news.ycombinator.com/item?id=7669071
• josephschmoe 13y ago
  I use admob. I was banned inexplicably after I made about 20$ for "click fraud." They never responded to my emails. I stopped development on that app after that - it wasn't just that, but it was the straw that broke the camel's back.
• alohahacker 13y ago
  I recently had my account disabled over a policy issue. The thing regarding that policy was I had written permission and verbal permission in person to go ahead with my web properties directly from multiple google representatives. I was encouraged and every step of the way and even given ideas that I implemented directly from adsense reps themselves. It seems unfair especially in my case when they give you the go ahead and you end up investing alot of time and effort only to have one person not like your site and completely disregard all the work you have put in. When the reason for disabling your account is exactly the same reason they encouraged you to create your site in the first place it makes it all that much more frustrating. My sites were not small either, they had heavy daily usage and brought over 800k in overall advertising revenue in the last 2 and a half years.
• sledgehammers 13y ago
  What are the best alternatives to Google? I hope they're not using the same kind of tactics as Google. At least I'm never ever going to use AdSense again.
• josephschmoe 13y ago
  Honestly, this kind of automated banning with no appeals process is a huge problem. I don't usually opt for the government to step in - but giving Google the power to essentially take away hard-earned money with no recourse is reprehensible. Banning an individual from a service without clear proof that they committed or colluded to do fraud or otherwise malicious behavior -should- be illegal. And when you ban that individual, you should be responsible to tell them why and be willing to defend yourself in court. This would, I suspect, rather than cause a large amount of litigation, cause Google to reform from a banning mentality to a permissive one. There will be individuals who try to abuse it, the same way SEO does for Google Search, but Google could easily route around this issue if given a reason to do so. I could say similar things about other services that employ automated banning/freezing that's way too aggressive with no recourse: Paypal is a good example. It's wrong, and needs to be fixed.
  • xanderstrike 13y ago
    > Banning an individual from a service without clear proof that they committed or colluded to do fraud or otherwise malicious behavior -should- be illegal. I disagree. It's Google's service, Google has a right to decide who gets to use the service. They are under no obligation to make their banning process transparent. It's not illegal to kick someone out of a store you own (unless you're systematically refusing to serve certain types of people), so the same should be true here. Also, making the automated banning system transparent essentially teaches people how to circumvent the system. This is why games companies so jealously defend their anti-cheat systems, if word got out on how they worked they would be done for. I do agree that it's unacceptable to withhold earned or paid money as a result of the ban. If you're an advertiser, you should get a refund, if you're a site/app administrator, you should be paid any non-fraudulent earnings up to the time of the ban.
    • kevingadd 13y ago
      Kicking people out of a store is a really poor analogy. AdSense is a business relationship (governed by contract terms) between two professionals, that may operate over the course of months or years or even decades. During this time one party offers services (displaying ads) in exchange for monetary compensation from the other party, under established rules. Arbitrarily terminating an account immediately before the payout date - after services have already been rendered - without any recourse or information is not 'kicking someone out of a store you own', it's fraud. Plain and simple. Companies like Google and PayPal mistreat and defraud customers like this because they know they can get away with it - they're too huge and well-lawyered to ever get punished for breaking the law.
• jasonwilk 13y ago
  We were running a blog that added AdSense around February 2012. We had received one payout. On the second payout, it was the DAY we were supposed to get paid when they said our account had been flagged. Didn't see a cent. Funny to see this article come out that April 2012 was when they stopped paying out.
• jclusso 13y ago
  Banned numerous times. Most of them near the end of the cycle or right after payment confirmed (but before it was sent). All under separate legal entities (name, company tax id, etc). Had one account that used to do 15k a month which never got banned. Lucky me! Made about 150k before that site was sold. Had an account that was rapidly growing and was doing near $1k per day when it got banned. Site started exploding and within 2 weeks we had gone from $40 a day to $700+. Cycle ended and was banned. I never violated the TOS on any of my accounts. Never bought traffic or clicked my own ads. If you have half a brain you'd realize its pointless unless you're trying to make a few dollars per day if you're gonna click them yourself.
• textech 13y ago
  My account was suspended years ago with around $300 in my account. No clear reason for the ban was given and even though I gave them the logs the ban was never lifted. Needless to say that I closed my website.
• cbeach 13y ago
  I was banned inexplicably from Adsense after several years. Really frustrating, particularly as it was two days before payday and they seized my earnings. Appeals were fruitless (and obviously it's difficult to appeal when you have no idea what they think you've done wrong). If Google continue down this flawed path and blocks publishers that haven't done anything wrong, they'll make a bad name for themselves. Hopefully unable to sit on their laurels for too much longer.