"They also should have done this verification process before I began working on the project and before I waited for 2 weeks for the first wire." While we can s

"They also should have done this verification process before I began working on the project and before I waited for 2 weeks for the first wire." While we can see from your case many problems of their waiting, I don't think it's economic for them to do a Know Your Customer (KYC) process until there's enough money on the table. Surely many if not most if not the vast majority of freelancers signed up on the site will never receive enough money to require this. They'd have to not only get hired for a project, but also not get stiffed by the client. The inexcusable thing is of course is that once they had thousands of dollars in their hands (albeit since it was from a credit card, subject to a charge back, which I'm sure is one of the reasons they resolved this in your and your client's favor), their KYC "process" (not sure their's deserves such a grand name) was so bogus, inconsistent and opaque. There's a slight excuse for the opaqueness, implicitly telling you to Photoshop your "brown" photo section background into something more acceptable would negate that metric's usefulness, but ... well, they could have told you something that would have prompted you to go to the DMV and get a new license with a new photo (you could tell them you lost your old one). E.g. "your photo on the license doesn't pass muster, why don't you get a replacement with a new photo" ... although that wouldn't necessarily work in my home state of Missouri, they have metrics for when they'll take a new photo and refused to the last time I renewed it (and for what it's worth, it has a deep blue background, one would hope that's OK by them...). "They also never requested that I do a keycode verification where I hold a sign using the unique keycode they give me and holding up my ID." There are two issues here: sending money to the right person, which I suspect was never in serious doubt, and sending money to a legit person, which is what the "Know Your Customer" words of art are all about: https://en.wikipedia.org/wiki/Know_your_customer https://en.wikipedia.org/wiki/Know_your_customer