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How do they messure general work productivity?

• smsm42 13y ago
  This is a great question since depending on the measure the same thing can give opposite results. Also depending on how the product is linked with hours worked. If it's direct link and paid by the hour, it's one thing, if it's indirect link and paid on achieving output goal is another thing, if the result is binary - done or not, regardless of how many hours is spent, it's also different. Given the description, it looks like the position is elderly care. Which is hard to measure directly, but the indirect measures (e.g. customer satisfaction, mistake counts, etc.) may actually improve from shorter shifts, but the costs would probably rise or services will be reduced since you'd need to either hire people to cover the hours or not serve people in those two hours. Since there are probably also fixed non-hourly costs to hiring this would be an additional expense.