This happens all the time, unfortunately. Google Groups bans me because I open too many tabs at once and they think I'm a robot, there's no one to talk to about

This happens all the time, unfortunately. Google Groups bans me because I open too many tabs at once and they think I'm a robot, there's no one to talk to about this. eLance refuses to close a job where a contractor has done no work at all, but keeps billing me. I call their support numbers and just get told the department isn't open no matter when I call. I used AirBnb for years then one host refused to let me come to the address, said they would pick me up, never picked me up, and happily charged me. I finally get her to agree to cancel the stay and she tells AirBnb to refund but they never do. All these companies just have atrocious customer support because they don't want to pay for customer support. This guy's problems are probably due to support being outsourced to some foreign country not familiar with the fact that most people in the US have no passport or national ID other than a driver's license.