3 ms·
The simple answer to your question is that you(the researcher or dogfooder) are not your users. I'd say most people overestimate how much their own personal ex
by nchlswu 12y ago
The simple answer to your question is that you(the researcher or dogfooder) are not your users.
I'd say most people overestimate how much their own personal experiences generalize (to a meaningful n) or overestimate their ability to empathize with users. Even user researchers.