I don't know. I can only comment on the "?" that I received and answered. Looking through the email headers, it started with Jeff, went through a few different

I don't know. I can only comment on the "?" that I received and answered. Looking through the email headers, it started with Jeff, went through a few different groups, my manager, and finally me. I don't know if it was like this for all complaints. And the lack of focus was the problem. Depending on when I got the email, I would look for root cause and other affected customers. But there were times I was operating on 2 maybe 3 hours of sleep and was just like "fuck it. I'm fixing this single order and moving on". Please take into account, I was in Supply Chain and it has (had?) probably millions of lines of legacy code. Even after being on the team for 4 years, there were parts of the code base that were just voodoo. I would look at the code and be like "this can't possibly work". Edit: fixed some autocorrect mistakes