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That's almost worse. So instead of nameless Joe E. Dev getting a chewout from Bezos, his boss's boss does, who in turn chews out his boss, who in turn is furio
by jnbiche 13y ago
That's almost worse. So instead of nameless Joe E. Dev getting a chewout from Bezos, his boss's boss does, who in turn chews out his boss, who in turn is furious at Joe E. Dev for causing the ruckus. Ouch.
Edit: Wait, I just re-read that. You mean each time Bezos receives a credible complaint from the public, he personally forwards it to all his VPs? Isn't that a massive time hole for his VPs? I'm sure it focuses people on random complaints, but then they spend much less time focusing on making their service(s) better for everyone.
- justrudd 13y agoI don't know. I can only comment on the "?" that I received and answered. Looking through the email headers, it started with Jeff, went through a few different groups, my manager, and finally me. I don't know if it was like this for all complaints. And the lack of focus was the problem. Depending on when I got the email, I would look for root cause and other affected customers. But there were times I was operating on 2 maybe 3 hours of sleep and was just like "fuck it. I'm fixing this single order and moving on". Please take into account, I was in Supply Chain and it has (had?) probably millions of lines of legacy code. Even after being on the team for 4 years, there were parts of the code base that were just voodoo. I would look at the code and be like "this can't possibly work". Edit: fixed some autocorrect mistakes