The decision of whether or not private chat occurs in that situation is up to your company though, not the company you buy the water from. This policy change by

The decision of whether or not private chat occurs in that situation is up to your company though, not the company you buy the water from. This policy change by Atlassian shifts the ability to set policy where it should have been in the first place (as they've noted): to the company purchasing access to HipChat.