Under AAA consumer rules (which is what roughly everyone is using) the corporation does not pick the arbitrator. The AAA does. Either side may provide factual

Under AAA consumer rules (which is what roughly everyone is using) the corporation does not pick the arbitrator. The AAA does. Either side may provide factual objections, which, if upheld, only results in them picking someone new at random. I'm not sure "where you went and read up on it itself" Here's the rules: https://www.adr.org/cs/idcplg?IdcService=GET_FILE&dDocName=ADRSTAGE2009997&RevisionSelectionMethod=LatestReleased https://www.adr.org/cs/idcplg?IdcService=GET_FILE&dDocName=A... Also note c-1 (d) "(d) Parties can still take their claims to a small claims court. "