3 ms·
I think you write off FedEx and UPS too easily. They have a wealth of knowledge and infrastructure in this industry. When you talk about getting lost packages a
by dinkumthinkum 13y ago
I think you write off FedEx and UPS too easily. They have a wealth of knowledge and infrastructure in this industry. When you talk about getting lost packages and so forth and that decreases your confidence, I find it hard to believe Amazon is going to perform so well that they don't make mistakes. I imagine they will likely make more than FedEx.
- cookiecaper 13y agoAgreed. As cool as Amazon is, it's unrealistic to expect them to have a 100% package delivery success rate, especially as the new kid on the block. Parcel carriers don't want to lose or damage packages, as it's both unsatisfactory customer service and extremely unprofitable. The carriers invest millions into R&D to minimize their failure rates and I think they do a pretty good job. We order from Amazon often and have only had one package lost in the last several years, and probably only 3-4 that have been late. When you consider everything that's involved in getting that little box to you within 1-2 days, the current shipping industry seems pretty impressive, and I dare say it even seems cheap. You're buying your little box passage on airplanes, conveyors, trucks, etc. for a few bucks.